Accessed December 1, Circumstances changed and now need to move back …on a budget! How does PODS get away with charging tax on pickup and delivery? I thought service was not taxable. They all say the same script, we have not heard back from either of the complaints.
You will end up paying way more than they quoted! Would definitely not use again. I totally agree with Kyle, there is absolutely no customer service, I was on the phone for over 2 hours, just get transferred back and forth, there is no one that will take any responsibility to resolve their errors. Seriously, the delivery and storage charges are crazy, do not ever use PODS!!!
Theres absolutely no customer service, and they absolutely refuse to be accountable for their companies screw ups. Agree with folks in this comment section that PODS has absolutely the worst customer service possible and refuse to do anything to help you if they screw up.
Must be where people without a high school education go to work. Afterwards, my PODS was delayed almost an entire week just because, so I had to cancel my storage until I get an actual time frame from them. PODS would. Repeated calls and chat sessions with customer service are useless. Both units were emptied and ready for pickup in three hours. Will not recommend them, will not use them again.
The concept is great. The management of the enterprise is wanting. I called PODs today after looking at their website. It was a strange experience. I told them that I want my PODs delivered as soon as possible after the pickup and the 4 day transit estimate would work. But they insisted that charging for a months storage was the way they did it. This did not include loading and unloading which I told them I wanted them to include.
Next they started insisting that I make a reservation so that I would save money. They kept telling me how I needed to lock in the price because it would go up and book because they get so busy. It was a persistent hard sell. It was a real turn off. Cant get a price list. Thats a bad sign. All their rates should be publicly published. Smells bad to me. They impaled the side of one of the containers, and they clearly knew about it because they patched it up from the outside.
Months of fighting with them, but they refuse to pay for anything. Worst service ever. Now I have to sue them. The operator was awful and very hard to understand. No thank you; I definitely smell a rat here. I explained to their associate several times how much I had to load into a POD, he insisted a single 16 footer would be sufficient, it was not. I have since made a dozen calls and have been transferred to a supervisor twice.
I have been in a hotel room in the city I have been trying to leave for 2 nights now. I have a mile drive to make, I have a job I need to get to and I have lost 3 days due to their incompetence. They do not care about their customers, stay as far away from them as possible. Reading majority of these reviews and I feel a bit sorry for some of the agents having to deal with the public. I used this company twice within the last 4 years.
Referred by a family member that had a great experience moving with them, as well. Maybe my friends, family and I just got lucky every time we used this company? The emailed me reminding me of pretty much everything. Moving is a nightmare to begin with. So I could at least relax a little seeing what I signed up for was exactly what I was told I was going to get.
Dates I scheduled, along with the dates they were going to charge me and the exact amount they were going to charge…. Your pods agreement, even.
Takes 5 secs? Everything is. Only downside to this company is the customer service dept long wait times for just a date change. My advice? Oh and from personal experience, putting your pod in the street, nightmare. Why the city has control regarding the parking in front of our homes is irritating. Good luck with your move! So I will not claim to be objective here — full disclosure — I am in the portable storage business. I do believe that the concept is a great one — combining the best of do-it-yourself pricing and eliminating the hassle of truck driving and same-day moving.
I scheduled the move as soon as I could on line with PODS and followed up with a phone call to confirm. I had to get a truck and move everything twice. When calling their customer service, two different agents told me they would give me a call back and see what they could do and never got a call back. They lied, let me down when I needed them most, and caused so much additional costs and efforts. Use someone else — PODS will only let you down. Strongly advise against PODs.
After all that it was rejected at the CA border for a gypsy moth on the outside probably picked up in the hot warehouse where the container should not have been! This includes a month of storage, a whole lot of flexibility, and a lot less stress. To put a PODS container on the street you may need permits from your city or town.
Will the PODS container do any damage to my property? PODS storage costs depend on several factors including:. Check out our discount offers to see what specials are available.
Learn how our clear, upfront pricing works for you. Take a look at PODS portable containers vs. After we deliver your container, you load it and keep it at home , or we pick it up and drive it to a secure PODS Storage Center where you can access it any time. When you want your stuff, we bring your container back or to your new home.
Either way, you load and unload only once, and at your own pace. Keep in mind that this price is for self-storage only, and varies significantly depending on location and other factors.
There are no average costs available for portable containers because the services are too diverse to allow apples-to apples comparisons. No matter what type of storage you choose, collect a number of specific quotes for your area and be clear about the terms and services included. When it comes to saving on storage unit prices, there are several ways to make it easier on your budget. Use these tips to get more space for less. Just be sure to ask for all the details. The less you need to store, the more you can save on storage space.
Even though it can take extra time upfront to declutter and streamline your stuff, this step can pay big dividends in cutting costs, not to mention in time and trouble loading and unloading. Efficient packing and loading techniques will help you minimize the size and number of containers you may need — ultimately cutting your costs.
See expert packing tips. Find smart ways to downsize. Learn the fine art of packing. PODS is open and committed to your safety. What type of quote do you need? Residential or Business? For Home For Business.
Current ZIP Code. New ZIP Code. Start date. Get a quote today! Find the exact cost of your storage project. See how PODS is the more flexible, convenient alternative to traditional self-storage.
Stay flexible with built-in storage : Easily store your container in your driveway or in one of our Storage Centers nationwide. You can customize your move : We have a solution for you, no matter how complicated your move is.
Moving can be stressful, which is why we keep billing simple. No deposits, no obligations: Like most hotel reservations, you can reserve your moving container with a credit card — no payments due until 7 days before your container delivery. Easy cancellation: Get a full refund when you cancel up to 24 hours before your first container delivery. You only pay for each stage at a time, making it easier on your budget.
Many full-service moving companies charge by weight, so customers risk a big difference between their estimate and final cost. Avoid late fees: You rent your container by the month, so you can take your time loading and unloading — without worrying about extra fees on a truck rental.
Change of plans? Just let us know. More Value. Less Stress. Keep your container handy at home or store it at one of our storage facilities. Your containers are rented by the month, so you can take your time and move on your schedule.
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