Can you disconnect a sprint phone online

New to T-Mobile? Can we fix this? An alternative plan may be a better option if you need to lower your monthly costs - check out the Find the right plan for you for details. First, look at the T-Mobile coverage check map which will help you see services available where you work, live, and play. Don't cancel your old service before porting any existing numbers because you may not be able to retain the numbers once your service is canceled.

You can contact your old carrier if you have any billing questions once the number is ported. If there's an early termination fee or you owe a balance on your phone, you may be required to pay that on a final billing statement, as well as anything else you owe to the carrier.

Some cellphone companies will pay your early termination fees when you move to their service. In some cases, you may have more phone lines on your cellphone plan than you need. You might have business lines for employees who no longer work for you or lines on a family plan for relatives who have since gotten their own phone service. In some cases, you may want to even cancel your only line if you're moving to a new carrier and want a new number or if you're moving to another country.

Talk to a representative about which lines you want to cancel and to determine if you owe any early termination fees. You may want to confirm what will be on your final bill. Making sure to disconnect your phone and terminate your service promptly will help you avoid being charged for two phone lines at the same time. Log in Social login does not work in incognito and private browsers.

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Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article Steps. Tips and Warnings. Related Articles. Author Info Last Updated: March 29, Sprint offers subscription under lock-in contracts, meaning that you cannot disconnect or terminate your service within a time period. This time period is stated in the agreement you signed prior to starting your phone service.

These contracts usually run from 12 to 36 months or more. Prepare your account details. Information such as your name, billing address, and account number is required to cancel your service. This information is found on your billing statements. Also, if you have set a password on your account when you initiated the service, you will need that as well.